Shipping & Delivery

Processing Time

We ship all in-stock items from Münster via DHL within 1–3 business days (Mon–Fri) after receipt of payment. Please add the DHL delivery time (see below).

Shipping Costs

Shipping costs depend on the destination country and the package size of the products. All prices include sales tax. You can always view the exact shipping costs for your order in your shopping cart and at checkout before placing your order.

Country of Origin	Small package	Medium package	Large package
Germany	€4.99	5.99 €	8.99 €
EU countries, Andorra, Monaco, Vatican City	€14.49	16.49 €	21.49 €
Switzerland, United Kingdom	26.99 €	26.99 €	34.99 €
Rest of Europe*	€29.99	29.99 €	37.99 €
United States, Canada, Australia, New Zealand	€47.99	47.99 €	77.99 €
Asia & the Middle East**	31.80 €	51.85 €	77.35 €

Small package: e.g., Olifant, Cat & Dog, Spin, Eshaku Hook, Wave, Cres Mirror Ø 25 cm. Medium package: e.g., Echo Floor Lamp, Skwad Shelf M. Large package: e.g., Solid Stool, Equo Barstool, Cres Mirror Ø 65 cm.
In Germany, only the largest package size is charged per order. For other countries, shipping costs may be calculated per package size if your order contains products of different sizes.

* Albania, Gibraltar, Greenland, Iceland, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, San Marino, Serbia, Turkey
** Bahrain, Brunei, Japan, Qatar, Saudi Arabia, Singapore, Taiwan, Thailand, United Arab Emirates

Concierge Mirror (Freight Shipping)

Due to its size, the Concierge Mirror is shipped via a freight carrier: Germany €59.00, Europe €149.00, Asia & the Middle East €229.00, USA, Canada, Australia, New Zealand €249.00.

Delivery times (DHL transit time)

Country of Origin	Duration
Germany	1–2 business days
Austria, Belgium, the Netherlands, Luxembourg	2 business days
France, Denmark, Poland, the Czech Republic, Slovakia, Slovenia, Hungary	2–3 business days
Italy, Sweden, Spain, Ireland, the Baltic States, Croatia	2–4 business days
Portugal, Bulgaria, Finland	4–6 business days
Greece, Malta	5–8 business days
Switzerland, United Kingdom	2–4 business days
Norway and the rest of Europe	4–8 business days
United States, Canada, Japan	5–8 business days
Singapore, Middle East	6–10 business days
Australia, New Zealand	8–16 business days

The delivery times listed are DHL’s standard delivery times and are not guaranteed. Delivery may take longer to islands and remote areas.

Customs duties for shipments outside the EU

For shipments outside the European Union, customs duties, import sales tax, and delivery fees may apply in the destination country. These costs are borne by the recipient.

Returns

In the event of a cancellation, you are responsible for the direct costs of returning the item. For details, please see our cancellation policy.

Questions?

We’re happy to help: Contact Us.